Conditions of sale
Terms and conditions
- Scope
- Offers and descriptions of services
- Ordering process and conclusion of the contract
- Prices and shipping costs
- Delivery and availability of goods
- Terms of payment
- Retention of title
- Warranty and Guarantee
- Responsibility
- Conservation of the text of the contract
- Money back guarantee and warranty statement
- Confidentiality
- Online dispute resolution platform, participation in the dispute resolution process
- Place of Performance, Competent Court, Applicable Law and Language of the Contract
1. Scope
1.1. The following general terms and conditions apply to sales contracts between Tinor (hereinafter "seller") and the customer (hereinafter "customer") via the website (https://www.tinorcosmetics.it/), regardless of whether the customer orders the goods as a consumer or entrepreneur.
1.2. You can contact our customer service for questions, complaints and objections by email at info@tinorcosmetics.it
1.3. A consumer is any natural person who concludes a legal transaction for predominantly non-commercial or autonomous purposes. An entrepreneur is a natural or legal person or partnership with legal capacity who, at the time of the conclusion of the contract, acts in the exercise of his independent commercial or professional activity.
1.4. Deviating conditions of the customer are not recognized unless the seller expressly accepts their validity. These terms and conditions apply even if the seller makes a delivery to the customer without reservation, having knowledge of its conflicting or deviating conditions.
2. Offers and descriptions of services
2.1. The presentation of products in the online store does not represent a legally binding offer, but an invitation to place an order. The descriptions of services in the catalogs and on the seller's websites do not have the character of an insurance or guarantee.
2.2. All offers are valid "while stocks last" unless otherwise specified on the products.
3. Ordering process and conclusion of the contract
3.1. The customer can select products from the seller's range without obligation and collect them in a so-called shopping cart using the "add to" button. The customer can then use the "Continue to checkout" button in the cart to complete the ordering process.
3.2. The customer sends a binding request to purchase the goods in the shopping cart by clicking on the "Order now" button. Before sending the order, the customer can modify and view the data at any time. Mandatory information is marked with an asterisk (*).
3.3. The seller then sends the customer an automatic confirmation of receipt by e-mail, in which the customer's order is listed again and which the customer can print using the "Print" function (order confirmation). The automatic acknowledgment of receipt only documents that the customer's order has been received by the seller and does not constitute acceptance of the application. The purchase contract is concluded only when the seller confirms dispatch of the goods to the customer by means of a separate email . -mail or by sending the goods.
3.4. If delivery of the ordered goods is not possible, for example because the goods in question are not available, the seller will refrain from a declaration of acceptance. In this case a contract is not concluded. The seller will immediately inform the customer of this and will immediately refund any consideration already received.
3.5. The contract is concluded in Italian.
4. Prices and shipping costs
4.1. All prices listed on Seller's website include applicable statutory sales tax.
4.2. In addition to the prices indicated, the seller charges shipping costs for delivery. Shipping costs will be clearly communicated to the buyer on a separate information page and as part of the ordering process. Any customs duties or local taxes are the responsibility of the customer.
4.3. The goods are sent by post. The seller assumes the shipping risk.
4.4. In case of cancellation, the customer must bear the direct costs of the return shipment.
5. Delivery and availability of goods
5.1. The delivery times indicated by us are calculated from the moment of our order confirmation, provided that the purchase price has been paid in advance. Unless different delivery times are specified for the respective goods in our online shop.
5.2. If no samples of the product selected by the customer are available at the time of the customer's order, the seller will immediately notify the customer in the order confirmation. If the product is permanently unavailable, the seller will refrain from a declaration of acceptance. In this case a contract is not concluded.
5.3. If the product specified by the customer in the order is only temporarily unavailable, the seller will also immediately inform the customer in the order confirmation. The seller can offer the customer the delivery of a comparable product.
5.4. The following delivery restrictions apply: The seller only delivers to customers who have their habitual residence (billing address) in one of the following countries and can provide a delivery address in the same country: Italy, except Venice. The customer will be informed of other delivery restrictions before completing the order as part of the ordering process.
5.5. If prepayment has been agreed, delivery will take place after receipt of the invoice amount.
5.6. The seller has the right to make partial deliveries if this is reasonable for the customer. the additional shipping costs caused will be borne by the seller.
5.7. The goods are delivered to the delivery address specified by the customer.
5.8. If delivery of the goods to the delivery address indicated by the customer fails despite three delivery attempts, the seller may withdraw from the contract. Any payments made will be refunded to the customer immediately, so the seller can deduct any damages incurred.
5.9 Shipping times for Europe with UPS service, from 2 to 4 working days, excluding holidays.
6. Payment methods
6.1. Unless otherwise agreed, payment of the purchase price is due immediately upon conclusion of the contract.
6.2. The customer can choose from the available payment methods as part of and before completing the ordering process.
6.2.1.Prepayment: With prepayment, the customer transfers the invoice amount to the seller's account specified in the order confirmation. As soon as the invoice amount has been credited to the seller's account, the goods are sent to the customer.
6.2.2. Payment via Paypal: The customer pays the invoice amount via the online provider PayPal. The customer must be registered with PayPal or register, legitimize themselves with their access data and confirm the payment order to the seller. The seller pays PayPal fees. As soon as the invoice amount has been credited to the seller's account, the goods are sent to the customer.
6.2.3. Payment by credit card: When paying by credit card (VISA, Mastercard), the customer transmits his credit card details to the seller. After receiving the credit card details, the goods are sent to the customer.
6.3. The customer can change the payment method stored in their user account at any time.
6.4 If the payment due date is determined according to the calendar, the customer is already in default due to failure to meet the deadline. In this case, it must pay the seller late payment interest at a rate of 5 percentage points above the base interest rate for the year. The customer's obligation to pay default interest does not exclude the supplier from claiming further default damages.
6.5. The buyer can only offset undisputed or legally established claims. This limitation of the right to set-off does not apply if the pecuniary claim asserted for set-off arises from a claim for which the customer could also retain or could have retained.
7. Retention of title
The seller retains ownership of the delivered goods until the purchase price (including sales tax and shipping costs) for the goods in question has been paid in full.
8. Warranty and Guarantee
8.1. The seller is responsible for material defects in accordance with applicable legal provisions. The limitation period begins with delivery of the goods.
8.2. There is only an additional guarantee for the goods delivered by the seller if this has been expressly stated in the order confirmation for the respective item.
9. Responsibility
9.1. Claims for compensation by the customer are excluded. Claims for damages by the customer arising from injury to life, body, health or from breach of essential contractual obligations (cardinal obligations) as well as liability for other damages based on an intentional or gross breach of obligations are excluded from this. negligent on the part of the seller, its legal representatives or vicarious agents. Significant contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract.
9.2. In the event of a breach of essential contractual obligations, the seller is liable for contractually typical and foreseeable damages only if these were caused by simple negligence, unless the customer is affected by claims for damages resulting from injury to life, limb physical safety or health.
9.3. The restrictions in paragraphs 1 and 2 also apply to the seller's legal representatives and vicarious agents if claims are asserted directly against them.
9.4. The limitations of liability resulting from paragraphs 1 and 2 do not apply if the seller has fraudulently concealed the defect or has assumed a guarantee on the quality of the item. The same applies if the seller and the customer have reached an agreement on the nature of the item. The provisions of the Product Liability Act remain unaffected.
10. Conservation of the contract text
10.1. The customer can print the contract text before forwarding the order to the seller by using the print function of their browser in the last stage of the order.
10.2. The seller also sends the customer an order confirmation with all order data to the email address provided by him. With the order confirmation, the customer also receives a copy of the terms and conditions together with the cancellation policy and information on shipping costs and delivery and payment conditions.
11. Money Back Guarantee
11.1. The money back guarantee can only be requested within 14 days of purchase, in intact and sealed packaging.
11.2. After approval by the seller, after consultation with our email support, we will refund your purchase price after receiving the goods according to the money back guarantee.
11.3. If the money back guarantee occurs, the buyer bears the cost of return shipping. The cost of shipping to the customer will not be refunded to the customer if the money back guarantee is used.
11.4. To ensure the optimal conservation and integrity of the product we prefer not to make returns.
Refunds will only be made in cases where the product is lost or damaged internally and rendered unusable.
To be eligible for a refund, your item must be in the same condition you received it, unopened, unused and in its original packaging. You will also need your receipt or proof of purchase.
Upon receiving the goods, the customer must immediately report any anomaly in the package to the courier. The refund of the total amount spent is expected within 14 working days on the same payment method with which the order was placed. You can directly request a refund by filling out the form via our "contacts" section, specifying the number and date of the order in which you made the purchase.
12. Confidentiality
12.1. The seller uses the personal data provided by the customer (e.g. name, address, e-mail address, telephone number, account number and bank code) in accordance with the provisions of the Data Protection Act.
12.2. All personal data will be treated confidentially. The personal data necessary for business transactions is stored by the seller and used to process orders, manage customer relationships, deliver goods, process payments and avoid bad debts and, if necessary, to the service partners that the seller uses to process the contract (e.g. companies or credit institutions). Furthermore, the data may be used for our advertising and marketing purposes, for example to send written advertising information. The seller may use the customer's email address to send promotional offers if the customer has not objected. If the customer's consent is required for this, the seller will obtain it in advance.
12.3. The customer may at any time by giving notice, as described in the site's privacy policy, object to the use and processing of your data for your advertising and marketing purposes and object to any consent you may have given to the use of your data .
12.4. Further information on the type, scope, location and purpose of the collection, processing and use of the requested personal data by the seller can be found in the data protection declaration at
13. Online dispute resolution platform, participation in the dispute resolution process
13.1. Under current legislation, the seller is required to inform consumers of the existence of the European online dispute resolution platform, which can be used to resolve disputes without the need for the involvement of a court. The European Commission is responsible for creating the platform. The European platform for online dispute resolution is available here: http://ec.europa.eu
13.2. The seller is not obliged to participate in a dispute resolution procedure before a consumer arbitration board and has therefore decided against voluntary participation.
14. Place of Performance, Competent Court, Applicable Law and Language of the Contract
14.1. The law of the Italian Republic applies to contracts between the seller and the customer, excluding the United Nations Sales Law. The legal provisions on the restriction of the choice of law and the applicability of mandatory provisions, in particular of the state in which the customer has his habitual residence as a consumer, remain unaffected.
14.2. If the customer is a trader, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relations between the customer and the supplier is the registered office of the seller.